LaRue Lingerie-Return Policy

If for whatever reason you're not completely satisfied we will happily offer you an exchange or refund your money via the Return Policy outlined below.

Should you wish to return the item(s) for any reason, the following conditions apply:

Orders must be returned to the return address listed on your packing slip.

There will be a form enclosed with your order, it must be completed in full and accompany the item(s) you wish to return. Failure to do so will prevent us from processing any refunds or exchanges. If a form has not been enclosed with your order, please contact us at info@laruelingerie.com

Returns must be sent back to us within 14 days of receiving your order.

Please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is returned in a soiled condition. 
All items must be returned in their original condition and packaging, with all labels attached.

Refunds on beauty products will only be given where they are returned in their original condition, unopened and with the seal intact.


We cannot accept returns on hosiery once packs have been opened.

We do not give refunds on gift Certificate purchases.

We cannot be held responsible for returned orders lost in transit. We recommend that you send your return back to us by registered post and retain proof of posting. We reserve the right not to issue a refund or exchange if you do not follow this policy.

Please note that we only offer size exchanges. Where available, replacement items will be dispatched within seven working days.

If your chosen substitute size is not in stock, we will contact you to confirm a refund. For alternative items, please place a new order on our website.

Refunds and exchanges are made approximately two weeks after receipt of items to allow for inspection

The original credit card or PayPal account used for payment will be credited. We will not make refunds to a third party.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

For any queries regarding our returns policy please email us at info@laruelingerie.com

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